Terms of Use
Terms of Use ā Freeck
Last updated: 2026-04-10
These Terms of Use ("Terms") govern your access to and use of the Freeck mobile application ("the App"). By using the App, you agree to these Terms.
1. Definitions
- App: Freeck mobile application.
- User: any person using the App.
- Event: third-party event using the App to manage access or authorizations.
- Authorizations / Tickets: digitally signed tokens stored locally or in Firebase.
2. Purpose of the App
Freeck allows users to:
- create an account
- receive event access authorizations
- display QR codes
- support offline validation by event staff
- use Freecks (event credits) issued by organizers for on-site physical goods and services
3. Access Requirements
To use the App, the User must have:
- a compatible smartphone
- Internet connectivity for sync
- a valid Firebase account
Access may be suspended in case of misuse.
4. User Account
The User agrees to:
- provide accurate information
- not impersonate others
- keep login credentials secure
The developer may delete accounts violating these Terms.
5. Personal Data
Data is processed in accordance with the Privacy Policy available in the App.
6. Security
The User acknowledges that:
- QR codes must not be shared with others
- offline tokens may expire
- offline mode may delay synchronization
Absolute security cannot be guaranteed.
7. Responsibilities
7.1 User responsibility
The User is responsible for:
- use of their device
- safeguarding QR codes
- keeping credentials confidential
7.2 Developer responsibility
The developer:
- aims to ensure proper functioning
- cannot guarantee the absence of bugs
- is not liable for:
- offline sync errors
- data loss due to device issues
- temporary Firebase outages
- fraudulent use of QR codes by third parties
The App is provided "as is", without warranties.
8. Limitation of Liability
To the extent permitted by law:
- the developer is not liable for indirect damages
- cumulative liability is limited to EUR 50
9. Intellectual Property
The source code, logos, branding, and designs are protected. No reproduction is allowed without prior consent.
10. Account Deletion
Users may initiate account deletion directly in the App under Settings ā Delete Account. Alternatively, deletion may be requested by contacting support@freeck.io.
This initiates an automated deletion process. Upon confirmation, a 7-day grace period begins. During this period:
- The user will be signed out of the App
- The user may sign back in and cancel the deletion process at any time
- After the grace period expires, the deletion is processed automatically and cannot be reversed
Deletion will remove:
- Firebase account data
- All event credit balances (any remaining Freecks will be forfeited; Freecks are not redeemable for cash)
- All event memberships and role assignments
- All authorizations/tokens
11. Changes to the Terms
Terms may be updated. The version displayed in the App is the most current.
12. Payments & Billing Positioning
- Freecks are event credits usable only with participating event organizers for on-site physical goods/services.
- Freecks are not money, not a digital wallet, and not convertible to cash or transferable peer-to-peer.
- No digital goods or features are sold in-app; standard platform in-app purchasing systems are not used because no digital content is offered.
13. Governing Law
These Terms are governed by Belgian law. Disputes fall under the jurisdiction of Brussels courts.
14. Contact
š§ Technical support: support@freeck.io š§ Business enquiries: info@freeck.io